AeroGround: market leader in ground handling

AeroGround Flughafen München GmbH is a wholly owned subsidiary of FMG. Together with its subsidiary founded in 2016, AeroGround Berlin GmbH, it offers all landside and airside services related to aircraft, luggage, and passenger handling at Munich, Berlin-Tegel, and Berlin-Schönefeld airports. AeroGround is a founding member of and is thus part of a European ground handling network with over 70 stations in Germany, Greece, Bulgaria, Cyprus, Switzerland, Scandinavia, Great Britain and Italy.

In 2017, some 2,900 employees handled over 318,000 aircraft movements, 26 million items of luggage and 40 million passengers in Munich and Berlin for 150 customers from the aviation industry. The Transport Service division at Munich Airport transported about 10,000 passengers in approximately 760 bus trips every day. In Munich, AeroGround retained its position as market leader in the field of airside aircraft and baggage handling in 2017. In this area, 95 percent of the handled flights took off on time. In Berlin, the level of punctuality stood at 89 percent. In 2017, a further nine partners were added to the client portfolio in Munich and Berlin. In addition, it was possible to extend nearly 20 ground handling contracts with already existing clients in Munich and Berlin.

In 2017, AeroGround Berlin won the «Ramp Safety Award» at one of the largest international ground handling trade shows in Barcelona. The reason for this award was the service of one employee whose quick reactions prevented injuries to passengers and damage to an aircraft. Furthermore, AeroGround Munich registered again in 2017 under the «Safety Audit for Ground Operations» (ISAGO) by the International Air Transport Association (IATA). This association sets uniform international safety and security standards for ground handling.

For the 2017 summer timetable, AeroGround Berlin took over the ground handling for the airline Air Berlin at Berlin-Tegel Airport and so became the market leader. In the first few weeks, this change of supplier entailed numerous challenges, but it was possible to gradually stabilize the performance over the following months. Air Berlin declared bankruptcy in August, and the related suspension of air traffic at the end of October represented a significant decline in ground handling at Berlin-Tegel Airport for AeroGround Berlin. Compensating for the loss of this important client, digitalization, the lack of personnel and technicians, and the rise of low-cost airlines are all challenges that AeroGround is taking on both now and in the future.

AeroGround Munich and Berlin: 2017 in figures

  Munich Berlin
(SXF and TXL)
Passengers handled in millions 30 10
Pieces of luggage handled in millions 1) 21 5
Quantity of cargo handled
in tonnes (freight and mail)
344,600 13,800
Average MTOM 2)
in tonnes
106 71
1) Inbound and outbound
2) Maximum take-off mass

Punctuality statistics in 2017 at Munich Airport, in regular/charter traffic

Chart: Punctuality statistics in 2017 at Munich Airport, in regular/charter traffic
1) Deviation of up to 15 minutes

aerogate: partner for excellent service

As a wholly owned subsidiary of FMG, aerogate München Gesellschaft für Luftverkehrsabfertigungen mbH is responsible for passenger service at check-in and at the gate, baggage delivery, the operation of lounges and reception services, arrival service, ramp supervision, and an IATA ticket agency at Munich Airport. In 2017, aerogate was successful in its ISAGO recertification by the International Air Transport Association (IATA). The FMG subsidiary also worked on continuously improving its service quality. For example, a web-based self-service portal was introduced in the Lost & Found area, which allows passengers to register the loss of a suitcase using tablets provided for this purpose or their own cellphone. A system has also been implemented for the automated processing of suitcases, partly using scanners.

Within the passenger handling segment, aerogate at Terminal 1 was again able to defend its market share of just under 60 percent. In 2017, an average of around 500 employees handled over 28,200 flights and some four million passengers. With just under 60 aviation services apprentices, aerogate was also the largest trainer for this particular career at the site once again in 2017.

Cargogate: growth above the market trend

Cargogate Flughafen München Gesellschaft für Luftverkehrsabfertigungen mbH is responsible for the handling and storage of airfreight, as well as documentation and customs formalities. In 2017, 215 employees handled over 60 percent of the airfreight clients and so one third of the airfreight at Munich Airport. The net income of Cargogate improved considerably in the past year thanks to restructuring measures and an increase in the tonnage. The newly won client Thai Airways and the frequency increase at the freight company AirBridgeCargo made a crucial contribution to achieving growth of almost nine percent to a total of 108,888 tonnes of freight.

EFM: record in aircraft moving operations

EFM – Gesellschaft für Enteisen und Flugzeugschleppen am Flughafen München mbH – has 158 employees and is responsible for moving, de-icing, and providing conditioned air for aircraft. Up to now, EFM managed its activities from the West apron. In October 2017, the groundbreaking ceremony for a new building was held on the East apron; EFM plans to move in there in the summer of 2018. A new record was set in the winter season 2016/2017 with a total of 201,000 moving operations. The rise of 4.3 percent on the previous year was due primarily to growth in the number of departures and to a higher pushback rate. Thanks to the weather conditions, the number of de-icing operations also increased to 9,879 (previous year: 6,935). EFM has been certified to ISO 9001 since 1997, and to ISO 14001 since 2003. Following a successful audit in 2017, recertification to ISO 9001:2015 and ISO 14001:2015 is planned for 2018.

InfoGate: new offering in the banking sector

The video-based information system InfoGate has been established at Munich Airport for several years. It displays employees on screens who can then provide specific, relevant, and comprehensive information for passengers and visitors in several locations. InfoGate was developed by InfoGate Information Systems GmbH. The clientèle of the FMG subsidiary includes shopping malls, other national and international airports, and insurance companies. Since 2017, InfoGate has provided a special solution for branch banks: Bank customers can reach a customer adviser on site at their branch, even if the branch is not staffed. An adviser from the bank headquarters is then available for banking transactions via the screen.

MediCare: more treatment possibilities in new facilities

MediCare Flughafen München Medizinisches Zentrum GmbH offers a wide range of medical services. They include emergency care for passengers, visitors and employees, as well as services relating to occupational health and aviation medicine. In 2017, MediCare extended its facilities in Terminal 1, Arrivals E. It was due to move into the area in February 2018. It also opened the extension to AirportClinic M, a private clinic with nine beds, in June 2018. The range of treatments available now includes various specialist areas as well as orthopedics, urology, and plastic surgery.

Outsourcing of the international business

Munich Airport International GmbH (MAI) coordinates all the international activities at Munich Airport regarding consulting, management services, and training. It operates as an independent subsidiary of FMG, after having been a support office responsible for the international business until August 2017. Around 70 employees from ten different countries work for MAI, and 30 of them have full-time posts. It is planned to enlarge the team to over 100 employees in the coming years. With its expertise, MAI can cover almost all the fields of business that are needed for the operation of the airport. Apart from classic Operational Readiness and Airport Transfers (ORAT), the company offers planning services, support with process optimizations, and concepts for site development. The next step will be to strengthen MAI’s presence on promising growth markets. In the first half of 2018, MAI would like to open sales locations in the Middle East, Africa, and Asia. In parallel with that, it is analyzing joint ventures and the takeover of foreign consulting firms in order to supplement its own product portfolio.

International business activities

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