Top five measures

Material topics Initiatives Measures Status 2017 Measure ends
Customer focus Ensuring the necessary quality and efficiency at the Munich Airport site Developing, operating, monitoring and coordinating the Group-wide continuous improvement process (passenger satisfaction data, ASQ, dialog management, etc.) Ongoing Ongoing
Continuing and developing the quality and service offensive (5-star program) Ongoing Ongoing
Landside access and traffic development Improving rail access over the medium term Supporting the «Neufahrner Kurve» project 100% 2017 (completed)
Supporting the planning approval process for the «Erdinger Ringschluss» (airport–Erding) 80% 2018
Ensuring the route 38 extension project between Munich, Mühldorf, and Freilassing as part of the new Federal Transport Infrastructure Plan 75% 2020