Material topics Initiatives Measures Status 2017 Measure ends
Customer focus Ensuring the necessary quality and efficiency at the Munich Airport site Developing, operating, monitoring and coordinating the Group-wide continuous improvement process (passenger satisfaction data, ASQ, dialog management, etc.) Ongoing Ongoing
Continuing and developing the quality and service offensive (5-star program) Ongoing Ongoing
Landside access and traffic development Improving rail access over the medium term Supporting the «Neufahrner Kurve» project 100% 2017 (completed)
Supporting the planning approval process for the «Erdinger Ringschluss» (airport–Erding) 80% 2018
Ensuring the route 38 extension project between Munich, Mühldorf, and Freilassing as part of the new Federal Transport Infrastructure Plan 75% 2020